Upload Documents for Existing Claim Legal and General Household

Exist prepared – and then go in touch

It's best to have all the data about what happened to hand, before you lot get in bear upon with us to make your claim. But don't worry if y'all don't, we can withal get your merits underway, and nosotros'll give y'all all the support you need to help arrive all every bit stress-free as possible.

What volition you be asked for when you call?

Go along your documents handy - you'll need your personal details, and preferably, your policy number - y'all tin can get your policy number from your AXA account
Tell us what happened - and what damage there is to your dwelling, have photos of the lost or damaged items (if you lot have them), and whatsoever related receipts, quotes or invoices.
Let us know if your home is a listed building or non - what type of building it is and when information technology was congenital.
Structure and room details - how the building is made, does information technology take a conservatory, porches or a flat roof. How many bedrooms and bathrooms at that place are.

Tell us almost your merits

Whether you call us or , it'll speed things upwards if y'all accept the right documentation to hand. Be set up with your policy details, plus dates, reference numbers and receipts from the incident.

If you register online, you should receive a follow-upwards telephone call within 24 working hours.

If you annals your merits on a weekend, you'll receive a follow-up telephone call on Monday.

Become started with your home insurance merits

One time you've check that your policy is in-date, you can either conversation to our UK-based telephone call team or .

Buildings, contents and personal possessions claims

0330 024 8086

We're here to take your telephone call:

Monday to Fri: 8am to 8pm
Saturday: 9am to 5pm
Sunday: closed
Bank Holidays: 9am to 1pm

Customers will achieve the out of hours service if they call outside of the main role hours, where claim details will exist taken and followed upwards during role hours.

Do you need a tradesperson?

If you accept added home assistance every bit a cover option to a HomeSmart or HomeSure policy, you can as well claim upward to £1,000 per claim towards call out, labour, parts and materials. If you have a HomeSafe policy, habitation aid is included every bit standard, with an increased limit of £one,500 per claim towards telephone call out, labour, parts and materials. To cheque what policy you have, log into your AXA Account and check your documents.

All AXA home insurance customers can contact our domestic helpline for good support regarding an emergency at abode. We can arrange for an authorised contractor to aid with:

Plumbing
Drainage
Heating
Electrical
Roofing

Phone call our dwelling house assistance squad to written report a claim on 0330 024 1259.

Lines are open up 24 hours a twenty-four hours, vii days a week.

Legal expenses claims and advice

All AXA home insurance customers take access to a confidential helpline for gratuitous adept advice about legal bug including:

Breach of contract
Personal injury
Motoring prosecution
Employment disputes

If y'all have a HabitationSafety policy, you lot tin can also claim up to £100,000 to aid with legal costs and expenses. If you take added Legal expenses every bit a cover pick to your HomeSmart or HabitationSure policy, you can claim upward to £50,000 to help with legal costs and expenses.

For legal advice or to brand a claim, call 0330 024 1278.

Lines are open 24 hours a day, 7 days a week.

Claims outcome

Nosotros'll do our very best to get things back to normal for you as quickly as possible. We will explain the next steps and how your claim will progress. This may involve submitting a quote for approval or we may appoint one or more of our approved suppliers or loss adjusters to assist manage your claim to settlement. There are no stock-still timescales for this procedure.

Frequently asked questions

Why your claim might not be paid

Here are some of the most common situations where a merits might not be paid. We're sharing these to help you lot understand why this is, and help ensure that this does not happen to you.

Maintaining your property

A few simple checks could assist forestall damage to your home happening in the beginning place. AXA, forth with about other insurers, require homeowners to keep their belongings well-maintained and won't cover y'all for general habiliment and tear, which can be fabricated worse past bad weather.

Make certain your property is in a good land of repair and that whatsoever necessary maintenance work is carried out every bit required.
Slipped roof tiles and loose cement around chimneys can atomic number 82 to water damage. Fix these to avert this leading to further damage.
Flat felt roofs take a relatively short lifespan. Typically, we wouldn't pay for repairs if water is leaking through it because of its historic period or condition.
Guttering should be regularly cleared. This will assistance ensure that rainwater doesn't enter your home and cause damp or water damage.
If your home has damage to its rendering, or its pointing is in a poor condition, you should get it repaired as soon as possible. This could leave you lot vulnerable to water and storm damage, and you may non be covered if you claim.

Accidental damage and personal possessions cover

The most common reason contents insurance claims are not paid, is that the correct cover to arrange your needs wasn't chosen when the policy was originally taken out.

Accidental damage protection for buildings is included every bit standard with our HomeCondom and HomeSure products, but needs to exist added equally a comprehend pick with our HomeSmart product.
Adventitious damage protection for contents, meanwhile, is only included as standard with our HomeSafe product. Information technology needs to be added as a cover selection when buying either our HomeSmart or HomeSure product. This will protect you lot for impairment to items such equally carpets, piece of furniture and other general household contents.
Accidental impairment will cover most situations, nonetheless, there are some situations such as damage acquired past general clothing and tear, or for an electrical fault that stops an apparatus from working that will non exist covered. Delight refer to your policy diction for a full list of exclusions.
To protect whatsoever items you take with you away from your home, yous'd need to take out personal possessions cover. Although customers who buy our HomeSafe product become up to £2,500 protection included every bit standard.
Take reasonable precautions to protect your property, as we won't typically encompass something that has been left unsecured in the open.

Make sure you're insuring your contents and buildings for the right value

Although not a common situation, if you haven't insured your belongings for the right value, this can lead to your merits beingness reduced in value, or in farthermost cases, rejected in full.

The value of things similar jewellery may have increased since you first took out your policy, and you may detect that you lot could exist under insured.
And over time, you can easily increase the value of your general contents in your domicile as you lot may buy more things, or new applied science, which is more expensive to replace.
It is always advisable to think nearly every room and what it would cost if you lot had to replace everything in it every bit new. Items that are permanently fixed to the belongings would exist considered function of your buildings insurance.

The AXA claims service

Anyone will tell yous that if you have to make an insurance merits, it can be a very stressful time, especially when your life's already busy. And we get that, that's why nosotros're committed to making the claims experience as clear and every bit smooth as possible for you lot.

At AXA, we understand that no-ane wants to make a claim on their home insurance. Only with our professional support, we can help make a difficult time experience a lot easier, at the time you need it most, our claims specialists will be at that place to assist you every pace of the way.

Our United kingdom of great britain and northern ireland-based team is here to requite you skillful care, whether registering a home insurance claim quickly and efficiently, keeping you up-to-date with everything going on, or organising an authorised contractor to assistance you with your home emergency.

Contacted by a fraudster or fallen victim to a scam?

Written report this to usa right away and we'll have it from here and let you know what to practise to stay rubber.

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Source: https://www.axa.co.uk/home-insurance/claims/